SEC Filing | ManpowerGroup Inc.

View:

Download DOC

Download PDF

Download XLS

form_8k.htm

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 8-K

CURRENT REPORT

Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934

Date of Report (Date of earliest event reported): October 19, 2012

MANPOWER INC.

(d/b/a ManpowerGroup)

(Exact name of registrant as specified in its charter)

Wisconsin	1-10686	39-1672779
(State or other jurisdiction of incorporation)	(Commission File Number)	(IRS Employer Identification No.)

100 Manpower Place
Milwaukee, Wisconsin	53212
(Address of principal executive offices)	(Zip Code)

Registrant's telephone number, including area code: (414) 961-1000

Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:

	Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)

	Soliciting material pursuant to Rule 14a-12 under the Securities Act (17 CFR 240.14a-12)

	Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))

	Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))

Item 2.02 Results of Operations and Financial Condition

On October 19, 2012, we issued a press release announcing our results of operations for the three- and nine- month periods ended September 30, 2012. A copy of the press release is attached hereto as Exhibit 99.1 and is incorporated herein by reference.

Item 9.01. Exhibits.

Exhibit No.	Description
99.1	Press Release dated October 19, 2012
99.2	Presentation materials for October 19, 2012 conference call

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned hereunto duly authorized.

		MANPOWER INC. (d/b/a ManpowerGroup)

Dated: October 19, 2012	By:	/s/ Michael J. Van Handel
		Michael J. Van Handel Executive Vice President and Chief Financial Officer

EXHIBIT INDEX

Exhibit No.	Description
99.1	Press Release dated October 19, 2012
99.2	Presentation materials for October 19, 2012 conference call

exhibit_99-1.htm

Exhibit 99.1

FOR IMMEDIATE RELEASE Contact:

Mike Van Handel

+1.414.906.6305

[email protected]

ManpowerGroup Reports 3rd Quarter 2012 Results

MILWAUKEE, October 19, 2012 -- ManpowerGroup (NYSE: MAN) today reported that earnings per diluted share for the three months ended September 30, 2012 were 79 cents compared to 97 cents in the prior year period. Net earnings in the quarter were $63.1 million compared to $79.6 million a year earlier. Revenues for the third quarter were $5.2 billion, a decrease of 11 percent from the prior year period, or a decrease of 4 percent in constant currency.

Third quarter results were unfavorably impacted by 6 cents per diluted share, as foreign currencies were relatively weaker compared to the third quarter of 2011.

Jeffrey A. Joerres, ManpowerGroup Chairman and CEO, said, “Clearly, the economic environment continues to be challenging as we experienced a revenue decline of 4 percent in constant currency. However, the ManpowerGroup team did an extraordinary job of aggressively selling our value to our clients which resulted in stabilizing our gross margin. Additionally, we were extremely vigilant regarding cost and efficiency. Both contributed nicely to the third quarter performance. We will continue to pursue efficient models to deliver our service while creating more agility throughout the entire organization.

“We are anticipating the fourth quarter of 2012 diluted earnings per share to be in the range of 72 cents to 80 cents, which includes an estimated unfavorable currency impact of 1 cent. This is before considering anticipated reorganization charges,” Joerres stated.

Earnings per diluted share for the nine months ended September 30, 2012 were $1.79 compared to $2.26 per diluted share in 2011. Net earnings were $144.3 million compared to $188.0 million in the prior year. Revenues for the nine-month period were $15.5 billion, a decrease of 6 percent from the prior year, or a decrease of 1 percent in constant currency. Foreign currency exchange rates had an unfavorable impact of 14 cents for the nine-month period.

In conjunction with its third quarter earnings release, ManpowerGroup will broadcast its conference call live over the Internet on October 19, 2012 at 7:30 a.m. CDT (8:30 a.m. EDT). Interested parties are invited to listen to the webcast and view the presentation by logging on to http://www.manpowergroup.com/investors.

Supplemental financial information referenced in the conference call can be found at http://www.manpowergroup.com/investors.

About ManpowerGroup™

ManpowerGroup™ (NYSE: MAN), the world leader in innovative workforce solutions, creates and delivers high-impact solutions that enable our clients to achieve their business goals and enhance their competitiveness. With over 60 years of experience, our $22 billion company creates unique time to value through a comprehensive suite of innovative solutions that help clients win in the Human Age. These solutions cover an entire range of talent-driven needs from recruitment and assessment, training and development, and career management, to outsourcing and workforce consulting. ManpowerGroup maintains the world's largest and industry-leading network of nearly 3,900 offices in 80 countries and territories, generating a dynamic mix of an unmatched global footprint with valuable insight and local expertise to meet the needs of its 400,000 clients per year, across all industry sectors, small and medium-sized enterprises, local, multinational and global companies. By connecting our deep understanding of human potential to the ambitions of clients, ManpowerGroup helps the organizations and individuals we serve achieve more than they imagined — because their success leads to our success. And by creating these powerful connections, we create power that drives organizations forward, accelerates personal success and builds more sustainable communities. We help power the world of work. The ManpowerGroup suite of solutions is offered through ManpowerGroup™ Solutions, Manpower®, Experis™ and Right Management®. Learn more about how the ManpowerGroup can help you win in the Human Age at www.manpowergroup.com.

Forward-Looking Statements

This news release contains statements, including earnings projections, that are forward-looking in nature and, accordingly, are subject to risks and uncertainties regarding the Company’s expected future results. The Company’s actual results may differ materially from those described or contemplated in the forward-looking statements. Factors that may cause the Company’s actual results to differ materially from those contained in the forward-looking statements can be found in the Company’s reports filed with the SEC, including the information under the heading ‘Risk Factors’ in its Annual Report on Form 10-K for the year ended December 31, 2011, which information is incorporated herein by reference.

###

ManpowerGroup
Results of Operations
(In millions, except per share data)

	Three Months Ended September 30
					% Variance
					Amount			Constant
	2012		2011		Reported			Currency
	(Unaudited)
Revenues from services (a)	$	5,172.3	$	5,782.3		-10.5	%		-3.8	%
Cost of services		4,316.1		4,831.0		-10.7	%		-3.7	%
Gross profit		856.2		951.3		-10.0	%		-3.9	%
Selling and administrative expenses		737.6		793.3		-7.0	%		-0.9	%
Operating profit		118.6		158.0		-25.0	%		-18.7	%
Interest and other expenses		10.1		11.0		-8.7	%
Earnings before income taxes		108.5		147.0		-26.2	%		-20.1	%
Provision for income taxes		45.4		67.4		-32.6	%
Net earnings	$	63.1	$	79.6		-20.8	%		-14.2	%
Net earnings per share - basic	$	0.79	$	0.97		-18.6	%
Net earnings per share - diluted	$	0.79	$	0.97		-18.6	%		-12.4	%
Weighted average shares - basic		79.5		81.7		-2.7	%
Weighted average shares - diluted		80.0		82.4		-2.9	%

(a) Revenues from services include fees received from our franchise offices of $6.4 million and $7.2 million for the three months ended September 30, 2012 and 2011, respectively. These fees are primarily based on revenues generated by the franchise offices, which were $270.5 million and $293.9 million for the three months ended September 30, 2012 and 2011, respectively.

ManpowerGroup
Operating Unit Results
(In millions)

	Three Months Ended September 30
							% Variance
							Amount			Constant
	2012			2011			Reported			Currency
	(Unaudited)
Revenues from Services:
Americas:
United States (a)	$	760.8		$	828.9			-8.2	%		-8.2	%
Other Americas		388.3			381.1			1.9	%		8.1	%
		1,149.1			1,210.0			-5.0	%		-3.1	%
Southern Europe:
France		1,392.0			1,670.3			-16.7	%		-5.7	%
Italy		246.8			321.0			-23.1	%		-13.3	%
Other Southern Europe		189.2			206.9			-8.5	%		2.8	%
		1,828.0			2,198.2			-16.8	%		-6.0	%
Northern Europe		1,426.9			1,595.6			-10.6	%		-3.5	%
APME		688.2			701.0			-1.8	%		0.2	%
Right Management		80.1			77.5			3.4	%		6.4	%
	$	5,172.3		$	5,782.3			-10.5	%		-3.8	%

Operating Unit Profit:
Americas:
United States	$	24.5		$	32.1			-23.7	%		-23.7	%
Other Americas		10.9			10.6			3.3	%		6.1	%
		35.4			42.7			-17.1	%		-16.4	%
Southern Europe:
France		17.7			27.9			-36.7	%		-27.6	%
Italy		9.4			19.1			-51.0	%		-45.0	%
Other Southern Europe		2.2			3.0			-28.5	%		-20.0	%
		29.3			50.0			-41.6	%		-33.7	%
Northern Europe		42.5			62.8			-32.3	%		-27.6	%
APME		20.8			21.7			-4.0	%		-1.6	%
Right Management		5.6			(1.9	)		N/A			N/A
		133.6			175.3
Corporate expenses		(24.5	)		(29.9	)
Intangible asset amortization expense		(9.2	)		(9.9	)
Reclassification of French business tax		18.7			22.5
Operating profit		118.6			158.0			-25.0	%		-18.7	%
Interest and other expenses (b)		(10.1	)		(11.0	)
Earnings before income taxes	$	108.5		$	147.0

(a) In the United States, revenues from services include fees received from our franchise offices of $3.9 million for the three months ended September 30, 2012 and 2011. These fees are primarily based on revenues generated by the franchise offices, which were $175.8 million and $166.9 million for the three months ended September 30, 2012 and 2011, respectively.

(b) The components of interest and other expenses were:
		2012			2011
Interest expense	$	10.3		$	11.2
Interest income		(1.5	)		(2.0	)
Foreign exchange losses		0.3			1.7
Miscellaneous expense, net		1.0			0.1
	$	10.1		$	11.0

ManpowerGroup
Results of Operations
(In millions, except per share data)

	Nine Months Ended September 30
					% Variance
					Amount			Constant
	2012		2011		Reported			Currency
	(Unaudited)
Revenues from services (a)	$	15,475.4	$	16,522.0		-6.3	%		-0.7	%
Cost of services		12,910.1		13,750.9		-6.1	%		-0.3	%
Gross profit		2,565.3		2,771.1		-7.4	%		-2.4	%
Selling and administrative expenses		2,258.5		2,376.7		-5.0	%		-0.1	%
Operating profit		306.8		394.4		-22.2	%		-16.1	%
Interest and other expenses		33.2		33.9		-2.2	%
Earnings before income taxes		273.6		360.5		-24.1	%		-18.0	%
Provision for income taxes		129.3		172.5		-25.1	%
Net earnings	$	144.3	$	188.0		-23.2	%		-17.0	%
Net earnings per share - basic	$	1.81	$	2.30		-21.3	%
Net earnings per share - diluted	$	1.79	$	2.26		-20.8	%		-14.6	%
Weighted average shares - basic		79.9		81.9		-2.4	%
Weighted average shares - diluted		80.6		83.3		-3.2	%

(a) Revenues from services include fees received from our franchise offices of $17.9 million and $18.8 million for the nine months ended September 30, 2012 and 2011, respectively. These fees are primarily based on revenues generated by the franchise offices, which were $794.4 million and $818.0 million for the nine months ended September 30, 2012 and 2011, respectively.

ManpowerGroup
Operating Unit Results
(In millions)

	Nine Months Ended September 30
							% Variance
							Amount			Constant
	2012			2011			Reported			Currency
	(Unaudited)
Revenues from Services:
Americas:
United States (a)	$	2,259.8		$	2,371.4			-4.7	%		-4.7	%
Other Americas		1,180.0			1,122.3			5.1	%		12.0	%
		3,439.8			3,493.7			-1.5	%		0.7	%
Southern Europe:
France		4,111.4			4,668.1			-11.9	%		-3.0	%
Italy		788.3			950.5			-17.1	%		-9.0	%
Other Southern Europe		574.5			580.6			-1.0	%		8.5	%
		5,474.2			6,199.2			-11.7	%		-2.9	%
Northern Europe		4,286.7			4,618.5			-7.2	%		-0.8	%
APME		2,031.1			1,966.7			3.3	%		3.7	%
Right Management		243.6			243.9			-0.1	%		2.4	%
	$	15,475.4		$	16,522.0			-6.3	%		-0.7	%

Operating Unit Profit:
Americas:
United States	$	39.1		$	68.0			-42.5	%		-42.5	%
Other Americas		36.7			35.7			2.9	%		8.4	%
		75.8			103.7			-26.9	%		-25.0	%
Southern Europe:
France		38.7			64.7			-40.2	%		-32.7	%
Italy		36.5			54.4			-32.9	%		-26.6	%
Other Southern Europe		8.7			7.9			8.7	%		19.0	%
		83.9			127.0			-34.0	%		-26.8	%
Northern Europe		125.6			160.8			-21.9	%		-16.9	%
APME		62.2			57.1			9.1	%		9.9	%
Right Management		5.2			4.2			23.2	%		9.6	%
		352.7			452.8
Corporate expenses		(73.7	)		(92.4	)
Intangible asset amortization expense		(27.4	)		(28.9	)
Reclassification of French business tax		55.2			62.9
Operating profit		306.8			394.4			-22.2	%		-16.1	%
Interest and other expenses (b)		(33.2	)		(33.9	)
Earnings before income taxes	$	273.6		$	360.5

(a) In the United States, revenues from services include fees received from our franchise offices of $10.9 million and $9.8 million for the nine months ended September 30, 2012 and 2011. These fees are primarily based on revenues generated by the franchise offices, which were $520.8 million and $478.6 million for the nine months ended September 30, 2012 and 2011, respectively.

(b) The components of interest and other expenses were:
		2012			2011
Interest expense	$	31.1		$	32.5
Interest income		(4.7	)		(5.0	)
Foreign exchange losses		0.6			2.0
Miscellaneous expenses, net		6.2			4.4
	$	33.2		$	33.9

ManpowerGroup
Consolidated Balance Sheets
(In millions)

	Sep. 30			Dec. 31
	2012			2011
	(Unaudited)
ASSETS
Current assets:
Cash and cash equivalents	$	444.6		$	580.5
Accounts receivable, net		4,395.0			4,181.3
Prepaid expenses and other assets		173.2			176.3
Future income tax benefits		69.5			52.4
Total current assets		5,082.3			4,990.5
Other assets:
Goodwill and other intangible assets, net		1,366.3			1,339.6
Other assets		379.6			395.1
Total other assets		1,745.9			1,734.7
Property and equipment:
Land, buildings, leasehold improvements and equipment		702.7			685.6
Less: accumulated depreciation and amortization		525.8			511.1
Net property and equipment		176.9			174.5
Total assets	$	7,005.1		$	6,899.7
LIABILITIES AND SHAREHOLDERS' EQUITY
Current liabilities:
Accounts payable	$	1,467.2		$	1,370.6
Employee compensation payable		215.9			221.9
Accrued liabilities		474.9			520.8
Accrued payroll taxes and insurance		653.9			712.4
Value added taxes payable		502.4			502.3
Short-term borrowings and current maturities of long-term debt		299.6			434.2
Total current liabilities		3,613.9			3,762.2
Other liabilities:
Long-term debt		451.4			266.0
Other long-term liabilities		371.4			388.1
Total other liabilities		822.8			654.1
Shareholders' equity:
Common stock		1.1			1.1
Capital in excess of par value		2,865.5			2,839.9
Retained earnings		1,081.7			971.7
Accumulated other comprehensive income		33.7			35.3
Treasury stock, at cost		(1,413.6	)		(1,364.6	)
Total shareholders' equity		2,568.4			2,483.4
Total liabilities and shareholders' equity	$	7,005.1		$	6,899.7

ManpowerGroup
Consolidated Statements of Cash Flows
(In millions)

	Nine Months Ended
	September 30
	2012			2011
	(Unaudited)
Cash Flows from Operating Activities:
Net earnings	$	144.3		$	188.0
Adjustments to reconcile net earnings to net cash used in operating activities:
Depreciation and amortization		75.0			78.3
Deferred income taxes		(10.9	)		(2.6	)
Provision for doubtful accounts		18.0			19.5
Share-based compensation		22.8			24.7
Excess tax benefit on exercise of stock options		-			(1.2	)
Changes in operating assets and liabilities, excluding the impact of acquisitions:
Accounts receivable		(197.7	)		(521.7	)
Other assets		(8.9	)		(31.5	)
Other liabilities		(57.2	)		173.1
Cash used in operating activities		(14.6	)		(73.4	)
Cash Flows from Investing Activities:
Capital expenditures		(48.6	)		(45.9	)
Acquisitions of businesses, net of cash acquired		(46.0	)		(32.1	)
Proceeds from sales of property and equipment		2.4			4.3
Cash used in investing activities		(92.2	)		(73.7	)
Cash Flows from Financing Activities:
Net change in short-term borrowings		(8.4	)		6.3
Proceeds from long-term debt		751.6			0.1
Repayments of long-term debt		(702.2	)		(0.4	)
Proceeds from share-based awards		4.8			18.8
Other share-based award transactions, net		(4.8	)		1.2
Repurchases of common stock		(44.2	)		(42.7	)
Dividends paid		(34.3	)		(32.8	)
Cash used in financing activities		(37.5	)		(49.5	)
Effect of exchange rate changes on cash		8.4			(12.5	)
Change in cash and cash equivalents		(135.9	)		(209.1	)
Cash and cash equivalents, beginning of period		580.5			772.6
Cash and cash equivalents, end of period	$	444.6		$	563.5

exhibit_99-2.htm

Exhibit 99.2

ManpowerGroup

3rd Quarter

October 19, 2012

ManpowerGroup 2012 3rd Quarter Results October 2012

Forward-Looking Statement

This presentation includes forward-looking statements,
including earnings projections which are subject to risks and
uncertainties. Actual results might differ materially from those
projected in the forward-looking statements. Additional
information concerning factors that could cause actual
results to materially differ from those in the forward-looking
statements is contained in the Manpower Inc. Annual Report
on Form 10-K dated December 31, 2011, which information
is incorporated herein by reference, and such other factors
as may be described from time to time in the Company’s
SEC filings.

ManpowerGroup 2012 3rd Quarter Results October 2012

As Reported	Q3 Financial Highlights
11%	Revenue $5.2B
4% CC	Revenue $5.2B
10 bps	Gross Margin 16.6%
25%	Operating Profit $119M
19% CC	Operating Profit $119M
40 bps	OP Margin 2.3%
19%	EPS $.79
12% CC	EPS $.79

Throughout this presentation, the difference between reported variances and Constant Currency (CC) variances
represents the impact of currency on our financial results. Constant Currency is further explained on our Web site.

Consolidated Financial Highlights

ManpowerGroup 2012 3rd Quarter Results October 2012

Growth

Business Line Gross Profit - Q3 2012

█ ManpowerGroup Solutions █ Right Management

ManpowerGroup 2012 3rd Quarter Results October 2012

As Reported	Q3 Financial Highlights
5%	Revenue $1.1B
3% CC	Revenue $1.1B
17%	OUP $35M
16% CC	OUP $35M
40 bps	OUP Margin 3.1%

(1)

Americas Segment

(22% of Revenue)

(1) Included in these amounts is the US, which had revenue of $761M (-8%) and OUP of $25M (-24%).

Operating Unit Profit (OUP) is the measure that we use to evaluate segment performance. OUP is
equal to segment revenues less direct costs and branch and national headquarters operating
costs.

ManpowerGroup 2012 3rd Quarter Results October 2012

Americas - Q3 Revenue Growth YoY

ManpowerGroup 2012 3rd Quarter Results October 2012

As Reported	Q3 Financial Highlights
17%	Revenue $1.8B
6% CC	Revenue $1.8B
42%	OUP $29M
34% CC	OUP $29M
70 bps	OUP Margin 1.6%

(1)

Southern Europe Segment

(35% of Revenue)

(1) Included in these amounts is France, which had revenue of $1.4B (-6% CC) and OUP of $18M (-28% CC). On
an organic basis, France revenue decreased 18% (-8% in CC).

(2) On an organic basis, Segment revenue decreased 18% (-7% in CC).

(2)

ManpowerGroup 2012 3rd Quarter Results October 2012

Southern Europe - Q3 Revenue Growth YoY

Revenue Growth - CC

Revenue Growth

% of Segment

Revenue

76%

14%

(1)

(1) On an organic basis, France revenue decreased 18% (-8% in CC).

ManpowerGroup 2012 3rd Quarter Results October 2012

As Reported	Q3 Financial Highlights
11%	Revenue $1.4B
3% CC	Revenue $1.4B
32%	OUP $43M
28% CC	OUP $43M
90 bps	OUP Margin 3.0%

Northern Europe Segment

(28% of Revenue)

ManpowerGroup 2012 3rd Quarter Results October 2012

Northern Europe - Q3 Revenue Growth YoY

ManpowerGroup 2012 3rd Quarter Results October 2012

As Reported	Q3 Financial Highlights
2%	Revenue $688M
0% CC	Revenue $688M
4%	OUP $21M
2% CC	OUP $21M
10 bps	OUP Margin 3.0%

APME Segment

(13% of Revenue)

ManpowerGroup 2012 3rd Quarter Results October 2012

APME - Q3 Revenue Growth YoY

ManpowerGroup 2012 3rd Quarter Results October 2012

As Reported	Q3 Financial Highlights
3%	Revenue $80M
6% CC	Revenue $80M
N/A	OUP $6M
N/A	OUP $6M
940 bps	OUP Margin 7.0%

Right Management Segment

(2% of Revenue)

ManpowerGroup 2012 3rd Quarter Results October 2012

($ in millions)	2012	2011
Cash used in operating activities	(15)	(73)
Capital Expenditures	(48)	(46)
Free Cash Flow	(63)	(119)
Change in Debt	41	6
Share Repurchases	(44)	(43)
Dividends paid	(34)	(33)
Acquisitions of Businesses net of cash acquired	(46)	(32)
Effect of Exchange Rate Changes	8	(12)
Other	2	24
Change in Cash	(136)	(209)

Cash Flow Summary - Nine Months

ManpowerGroup 2012 3rd Quarter Results October 2012

Balance Sheet Highlights

Total Debt

($ in millions)

Total Debt to

ManpowerGroup 2012 3rd Quarter Results October 2012

	Interest Rate	Maturity Date	Total Outstanding at 9/30/12	Remaining Available at 9/30/12
Euro Notes:
- Euro 200M	4.86%	Jun 2013	257	-
- Euro 350M	4.505%	Jun 2018	450	-
Revolving Credit Agreement	1.49%	Oct 2016	-	798
Uncommitted lines and Other	Various	Various	44	337
Total Debt			751	1,135

Credit Facilities
($ in millions)

Represents subsidiary uncommitted lines of credit & overdraft facilities, which total $381.0M. Total subsidiary borrowings are limited to $300M due to
restrictions in our Revolving Credit Facility, with the exception of Q3 when subsidiary borrowings are limited to $600M.

(1)

(2)

(1)

The $800M agreement requires that we comply with a Leverage Ratio (Debt-to-EBITDA) of not greater than 3.5 to 1 and a Fixed Charge Coverage
Ratio of not less than 1.5 to 1, in addition to other customary restrictive covenants. As defined in the agreement, we had a Debt-to-EBITDA ratio of 1.22
and a fixed charge coverage ratio of 2.97 as of September 30, 2012. As of September 30, 2012, there were $1.6M of standby letters of credit issued
under the agreement.

ManpowerGroup 2012 3rd Quarter Results October 2012

Revenue	Total	Down 5-7% (Down 3-5% CC)
	Americas	Down 1-3% (Down 1-3% CC)
	Southern Europe	Down 10-12% (Down 6-8% CC)
	Northern Europe	Down 5-7% (Down 4-6% CC)
	APME	Up 0-2% (Up 0-2% CC)
Right Management		Up 6-8% (Up 6-8% CC)
Gross Profit Margin		16.7 - 16.9%
Operating Profit Margin		2.2 - 2.4%
Tax Rate		43% (31% excl. reclassification of France business tax)
EPS (before reorganization charges)		$0.72 - $0.80 (Neg. $.01 Currency)

Fourth Quarter Outlook

ManpowerGroup 2012 3rd Quarter Results October 2012

Strategic Drivers

ManpowerGroup 2012 3rd Quarter Results October 2012

Questions